Umpqua Bank: Adding a Human Touch to Digital Banking

Create a vendor selection project & run comparison reports
Click to express your interest in this report
Indication of coverage against your requirements
A subscription is required to activate this feature. Contact us for more info.
Celent have reviewed this profile and believe it to be accurate.
12 April 2019
Bob Meara

Winner of Celent Model Bank 2019 Award for Customer Engagement


Celent recognizes Umpqua Bank (USA) as the winner of the Model Bank 2019 Customer Engagement Award for their initiative Umpqua Go-To.

Umpqua Bank launched Go-To, a Human Digital Banking platform that blends technology with specially trained bankers to create a personal banking experience for all customers, regardless of income or assets. Go-To leverages existing technology — secure text and video chat in a stand-alone app, combined with a back end platform for associates — to provide every customer their own personal banker devoted to their specific financial needs.

Click here for all 2019 Model Bank Winners

Subscription required

Access to this content requires a Celent research subscription.

Subscribers should sign in to access this research.

If you are not a subscriber, register now or contact us to find out more about our subscription options.

Insight details

Retail Banking
Subscription(s) required to access this Insight:
Banking, >>Retail & Business Banking
Insight Format
Geographic Focus
Asia-Pacific, EMEA, LATAM, North America