Announcing Celent Model Bank 2019 Award Winners

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11 April 2019
Zilvinas Bareisis

Today we are announcing the winners of Celent Model Bank 2019 Awards. Our annual Model Bank program was launched 12 years ago and recognizes financial institutions for best practices of technology usage in different areas critical to success in banking.

The program in 2019 was again incredibly competitive. Nearly 80 institutions of all sizes from 30 countries submitted over 140 nominations. Such a high number of submissions of extraordinary quality across the board is a testament to the hard work going on in the industry, as financial institutions continue to transform and innovate.

We are delighted to announce Citi as Celent Model Bank of the Year 2019 in recognition of Citi’s Treasury and Trade Solutions Group's efforts to embrace change and differentiate with digital.

We are also excited to recognize the following 22 financial institutions and their initiatives with Model Bank 2019 awards:

Model Bank Award Winner

Model Bank Award


Bank of America, US

Cloud Adoption

Bank of America Cloud

Bank of America, US

Process Automation

Robots Help Serve and Protect the Bank

BMO, Canada

Innovation Enablement

InnoV8, BMO’s Digital Accelerator

BMO, Canada

Payments Services Hub Implementation

BMO Payment Hub: Modernizing Payments in Record Time

CIBC, Canada

Transforming Enterprise Integration

Revolutionizing Enterprise Integration with APIs and Microservices

Fidor Bank, Germany

Marketplace Banking

Banking as a Marketplace with Fidor Market

Fincare, India

Financial Inclusion

LAP (Loans Against Property) D.Lite


Risk Management

Fighting Financial Crime with Big Data Analysis

JB Financial Group, Korea

Banking as a Platform

Acquiring Customers via Open Banking

KeyBank, US

Digital Platform Transformation

Redefining the Digital Client Experience

Nequi by Bancolombia, Colombia

Best Digital Bank

Launching a New Digital Bank Nequi

o2 Banking, Germany

Business Model Innovation

Blending Banking and Telecom Worlds

Paytm Payments Bank, India

Beyond Banking

Building a Truly Digital Bank for India


Employee Enablement

Treasury Analytics Platform Turbocharging Sales and Product


Corporate Payments Transformation

Future-Proofing Payments

Rabobank, The Netherlands

Identity Management

Becoming a Digital Identity Service Provider

RBC, Canada

API Strategy

Driving Value Through APIs

Santander, UK

Commercial Customer Onboarding

Taking Onboarding to the Next Level

Synchrony Bank, US

Core Technology Replatforming

Core Migration and a New Customer Experience

Taishin Bank, Taiwan


Lending Reimagined

Taishin Bank, Taiwan

Customer Insight

New Heights in Data and Personalization

Umpqua Bank, US

Customer Engagement

Adding a Human Touch to Digital Banking

Each winning initiative is described in a case study report available to download for Celent research clients by clicking on the respective links above. In addition, today we are also publishing Innovation in Banking and Payments 2019: A Snapshot through the Lens of Model Bank report, which describes the programme in more detail, and discusses not only the winners but broader industry trends we distill from the analysis of all 140+ Model Bank nominations. This report is available to download for any registered visitors free of charge.

Congratulations to all Celent Model Bank 2019 award winners!

Insight details

Insight Format
Geographic Focus
Asia-Pacific, EMEA, LATAM, North America