Synchrony Bank: Core Migration and a New Customer Experience

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12 April 2019
Stephen Greer

Winner of Celent Model Bank 2019 Award for Core Technology Replatforming

Abstract

Celent recognizes Synchrony Bank (US) as the winner of the Model Bank 2019 Core Technology Replatforming Award for their initiative Technology and Customer Experience Transformation.

Synchrony completely transformed its back end technology infrastructure to deliver a best-in-class experience incorporating new design, streamlined flows, and a nimble, cloud-native microservices based business services layer which makes it easier to integrate new and innovative front-end applications. The bank has achieved independence by partnering with a core provider which allows them to move capabilities out of the core and into its proprietary integration layer.

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Insight details

Industry or Business Focus
Insight Format
Reports
Geographic Focus
Asia-Pacific, EMEA, LATAM, North America