Innovation in Banking and Payments 2019

Create a vendor selection project
Click to express your interest in this report
Indication of coverage against your requirements
A subscription is required to activate this feature. Contact us for more info.
Celent have reviewed this profile and believe it to be accurate.
We are waiting for the vendor to publish their solution profile. Contact us or request the RFX.
Projects allow you to export Registered Vendor details and survey responses for analysis outside of Marsh CND. Please refer to the Marsh CND User Guide for detailed instructions.
Download Registered Vendor Survey responses as PDF
Contact vendor directly with specific questions (ie. pricing, capacity, etc)
11 May 2019

A Snapshot Through the Lens of Model Bank (webinar recording added)


Celent Model Bank awards recognise Financial Institutions for best practices of technology usage in different areas critical to success in banking.

2019 was a great year again for Model Bank with over 140 nominations competing for awards. Such a number of high quality initiatives gives us an unparalleled insight into the state of the banking and payments industry — priorities, focus areas for innovation, and how they change over the years.

If you only read one report on Model Bank this year, this should be it!

The report offers insights into what's going on in the industry based on analysis of all the nominations. It also introduces and briefly describes all award winning initiatives, so that you know which specific case studies you might want to read in depth. Finally, it gives the essential details about the Model Bank programme this year.

Best of all, this report is available to download for free for all registered users!

View the Webinar

Registered users can access the webinar with Senior Analyst Zilvinas Bareisis. If you are not a registered user, click here.

What You Will Learn

  • The insights on content themes that dominated Model Bank 2019 nominations.
  • Who the winners of Model Bank 2019 are and why they deserve the award.
  • What the Model Bank programme looked like in 2019.

Selected Findings

  • Perhaps the biggest change this year is the growth of submissions describing open banking efforts all over the world. A robust API strategy is at the heart of all successful open banking initiatives.
  • Delivering an outstanding customer experience, supported by product innovation, remains a high priority in both retail and corporate banking segments.
  • Mobile-first and digital-only banks continue to lead by example in terms of innovative features and capabilities of their mobile app. However, it’s not just about digital channels. Today’s leading banks are looking for creative ways to couple digital and physicalchannels.
  • Cloud is quickly becoming the new normal for institutions around the world, with many looking to embrace public, private, or hybrid cloud platforms.
  • Artificial intelligence (AI) is very hot, with a growing number of banks deploying AI technologies to enhance customer understanding, optimise operations, and support employees.
  • ... and many more findings in the report!

Themes of Model Bank 2019

Read the Report

Sign in here to access the Report. If you are not a registered user of, you can register here.

Further Assistance

For more information on our Research and Advisory services, or to discuss a bespoke consulting engagement, please contact Sasi Kandasamy at or contact Ed Sullivan at (US) to arrange an exploratory converstion..