KeyBank: Redefining the Digital Client Experience

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12 April 2019
Craig Focardi

Winner of Celent Model Bank 2019 Award for Digital Platform Transformation

Abstract

Celent recognizes KeyBank (USA) as the winner of the Model Bank 2019 Digital Platform Transformation Award for their initiative Building Innovation in Digital Banking.

KeyBank’s Digital 17 transformation project modernized front-office customer channel engagement, and integrated channels with product and back-office IT stacks. They also neutralized the legacy core banking system by exporting functionality out of it. KeyBank now has a strong fintech foundation for introducing new products and services monthly.

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Insight details

Industry or Business Focus
Banking, Corporate Banking, Retail Banking
Insight Format
Reports
Geographic Focus
Asia-Pacific, EMEA, LATAM, North America