Taishin Bank: New Heights in Data and Personalization

Create a vendor selection project & run comparison reports
Click to express your interest in this report
Indication of coverage against your requirements
A subscription is required to activate this feature. Contact us for more info.
Celent have reviewed this profile and believe it to be accurate.
12 April 2019
Alenka Grealish

Winner of Celent Model Bank 2019 Award for Customer Insight

Abstract

Celent recognizes Taishin Bank (Taiwan) as the winner of the Model Bank 2019 Customer Insight Award for their initiative New Heights in Data and Personalization.

Taishin Bank focused on capturing in-bound customer service call data (speech-to-text) and customers’ digital behavior in other to better understand customer journeys and harnessed AI to improve personalization and engage proactively.

Click here for all 2019 Model Bank Winners

Subscription required

Access to this content requires a Celent research subscription.

Subscribers should sign in to access this research.

Insight details

Industry or Business Focus
Insight Format
Reports
Geographic Focus
Asia-Pacific, EMEA, LATAM, North America