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Bank of America: Robots Help Serve and Protect the Bank

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12 April 2019
Joan McGowan

Winner of Celent Model Bank 2019 Award for Process Automation

Abstract

Celent recognizes Bank of America (USA) as the winner of the Model Bank 2019 Process Automation Award for their initiative Robots Help Serve and Protect the Bank.

Bank of America has deployed 22 robots across its front, middle, and back offices to improve customer service, protect the bank, and increase efficiency and speed-to-market of its products. The bank has surpassed its original objectives and experienced unintended benefits and continues to grow the program.

Click here for all 2019 Model Bank Winners

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