Celent recognizes Bank of America (USA) as the winner of the Model Bank 2019 Process Automation Award for their initiative Robots Help Serve and Protect the Bank.
Bank of America has deployed 22 robots across its front, middle, and back offices to improve customer service, protect the bank, and increase efficiency and speed-to-market of its products. The bank has surpassed its original objectives and experienced unintended benefits and continues to grow the program.
