Insurance BPO (Business Process Outsourcing) sector has seen significant growth in the past owing to increasing customer demands and operational efficiencies gained from new and valuable technologies such as process automation and cloud computing. Celent profiles BPO service vendors for the insurance industry from around the globe. Although not an exhaustive list, the report captures a wide cross-section of the available vendors and BPO services functions available to property and casualty/general insurers. It covers 18 vendors around the globe. For consistency in this report, we will refer to both BPO and TPA services as outsourcing services. Distinctions between BPO and TPA services will be made later in the report.

In addition to this report, we recommend that you visit VendorMatch to learn more about each vendor profiled in this report and the others that will join VendorMatch once this report is published. Companion life insurance outsourcing and IT services reports are available.