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Document Automation

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1 June 2011
Nicolas Michellod

Solution Vendors for Insurers 2011

Abstract

Insurers need to address issues related to the creation and handling of all sorts of documents. Key issues in document creation are complexity and volume. Today, most document automation vendors provide an array of features to cope with the complexity and volume of documents insurers need to generate.

In a new report, Document Automation: Solution Vendors for Insurers 2011, Celent looks at 10 document automation systems. The report also honors document automation systems with XCelent Awards in the categories of Technology, Functionality, Customer Base, and Service.

"The IT tools used to compose documents have different attributes. Some are better at managing content, while others offer better features in supporting specific communication channels or managing document-related workflow," says Nicolas Michellod, Senior Analyst with Celent’s Insurance Group and coauthor of the report. "Celent recommends that insurers raise specific questions around their internal organization, staffing, and feature prioritization before proceeding with vendor selection."

This report profiles 10 document automation systems. Nine have full profiles, and one vendor has a shorter profile. Each profile provides detailed information about the vendor and its document automation system, the professional services and support staff it offers, product features, insurance customers and reference feedback, its technology, implementation process, and pricing. The profiles also include three tables, showing systems components, technologies used, and business user interfaces as well as one figure providing customer average rating of vendor implementation capabilities for the full profiles.

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