Mizuho Bank: AI and Social Media Banking

Create a vendor selection project & run comparison reports
Click to express your interest in this report
Indication of coverage against your requirements
A subscription is required to activate this feature. Contact us for more info.
Celent have reviewed this profile and believe it to be accurate.
4 April 2017
Stephen Greer


Celent Model Bank Award: Mizuho Bank: AI and Social Media Banking

Winners of Celent Model Bank 2017 Award for Consumer Banking Channel Innovation. Mizuho Bank invested in two new customer-facing innovations over the course of the last few years. The bank is using Pepper in the branches, partnering with Softbank and IBM Watson to create a unique branch experience leveraging AI. The second innovation is allowing transactions through the social messaging app LINE.

Leveraging IBM's Watson for an in-branch concierge equipped with ability to understand and react to customer requests is something truly leading edge. Chat bots are also becoming extremely valuable engagement tools, and it was great to see a bank launch one.
While the industry is largely focused on digital channel innovation, Mizuho is an example that the branch is far from dead. Celent thinks the branch of the future will be a digital channel just like mobile and online, equipped with a modern presentation layer and user experience. Mizuho was a great example of commitment and investment into next-gen digital branch technology.

"While the industry is largely focused digital channel innovation, Mizuho is an example that the branch is far from dead," commented Stephen Greer, an Analyst in Celent's Banking practice. "Combined with its chatbot, the use of AI in the branch is expanding Mizuho's reach and engaging customers in whole new ways."

Subscription required

Access to this content requires a Celent research subscription.

Subscribers should sign in to access this research.

If you are not a subscriber, register now or contact us to find out more about our subscription options.

Insight details

Corporate Banking, Retail Banking
Subscription(s) required to access this Insight:
Banking, >>Retail & Business Banking
Insight Format
Geographic Focus
Asia-Pacific, EMEA, LATAM, North America