Internet of Things Plans and Priorities from Core Systems Vendors: P&C Edition

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28 November 2016


Celent has released a new report titled Internet of Things Plans and Priorities from Core Systems Vendors: P&C Edition. The report was written by Juan Mazzini, a senior analyst in Celent’s Insurance practice.

The IoT could change every part of the insurance value chain, but also delivers large volumes of data that need to be integrated into and processed by core systems. In this report Celent looks into what P&C core systems vendors are doing to make this happen.

Celent believes sensor information is, and will increasingly be, integral to many aspects of the insurance relationship. Not having an IoT-ready solution will be a deal breaker. Vendors are recognizing this reality and are making investments in IoT capabilities that they expect will have a huge impact for them and their customers during the next five years.

Vendors in general are engaging with their customers to understand the IoT solutions envisioned by them, developing proofs of concept, running pilots, and even codeveloping the solutions in some cases.

Claims is the functional area where vendors believe there is more value, followed by product development/management and policy service.

“The IoT could help insurers achieve many long-held desires, such as implementing product personalization on a large scale, moving the focus away from indemnity to prevention, and creating real innovation in terms of service and business models,” Mazzini said. “Insurers and vendors must continue codeveloping the right solution. Many aspects of the IoT are still evolving, and these interactions will allow insurers to perfect the offering.”