Digitizing Accounts Receivable: Banks as Frontrunners

Create a vendor selection project & run comparison reports
Click to express your interest in this report
Indication of coverage against your requirements
A subscription is required to activate this feature. Contact us for more info.
Celent have reviewed this profile and believe it to be accurate.
27 February 2018
Bob Meara and Alenka Grealish

Next-generation treasury services is about workflows not products.

Key research questions

  • What forces are driving a change in integrated receivables?
  • What role does integrated receivables play in the future of treasury services?
  • Who are the IR partners for banks?


Digitizing accounts receivable for commercial clients: banks’ imperative to shift from products to workflows.

Figure 1: The Tipping Point Challenge - Supporting Suppliers in their Digital Migration

Technological advances are gradually taking the paper out of the accounts receivables workflow while reducing exceptions and driving up straight-through processing rates. Banks that harness these advancements and become an integral part of their business customers’ financial supply chain stand to gain market share and earn new revenue streams.

The ability to alleviate the growing pain along the accounts receivables (AR) value chain through technological advances presents a significant opportunity for banks to deepen customer relationships, glean additional insight into customers’ needs (e.g., credit), and generate additional revenue streams. But it requires reimagining what integrated receivables services are and cannibalizing the lockbox. The lessons learned by Kodak and others have shown that, if a company does not sacrifice its historic revenue engine and invest in the next generation, another company will. This is no mere metaphor. Fintechs are enjoying rapid growth at the expense of lockbox revenue.

In this report, we examine the pain points along the accounts receivable value chain and profile third party providers alleviating the pain by digitizing processes with a variety of technologies from the basic intelligent character recognition (ICR) to robotic process automation (RPA) and advanced artificial intelligence (AI). We examine the evolution of providers’ competitive advantage from physical footprint and traditional economies of scale to scale advantage based on data and analytics. We discuss the importance for banks of harnessing these new technologies and differentiating themselves.

A companion report, Integrated Receivables Vendors 2018: ABCD Vendor View will evaluate 13 providers. Herein, we provide an overview of the best of these players.

Subscription required

Access to this content requires a Celent research subscription.

Subscribers should sign in to access this research.

If you are not a subscriber, register now or contact us to find out more about our subscription options.

sign in or sign up to read more

Insight details

Corporate Banking
Subscription(s) required to access this Insight:
Banking, >>Corporate Banking
Insight Format
Geographic Focus
North America