Global acceptance doesn't mean global experience
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13 August 2015Gareth Lodge
Zil wrote almost a year ago about his experience using a foreign card in the US. I’m just back from an extended stay in the US, and was really struck by how inconsistent the experience is for a consumer. Consider these variations I experienced, in just one day!
- Check in at a hotel – swipe the card, pre-authorising a charge of $150 a day, no signature, no receipt
- Pay at gas pump – different price for credit and cash, pre-authorised, required to enter zip code registered for card
- Paying at till – card swiped, photo id, no signature, no receipt
- Paying at till – card swiped, photo id, no signature, receipt only available by email
- Paying at till – card swiped, no photo id, signature, standard receipt
- Paying at table – card taken away out of sight, signature required, but no check on whether payment has been made before leaving the restaurant
Industry or Business Focus
Asia-Pacific, EMEA, LATAM, North America