Multi Factor Authentication: Snap Poll for the Celent Executive Panel

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22 August 2022

Available Only for Members of the NA Celent Insurance Executive Panel


Snap polls reflect questions posed by members of the Celent Executive Panel, a group of C level executives in the insurance industry. This question came about from a member who was looking for insights and advice around multi-factor authentication. This deck provides a summary of the responses to a Snap Poll conducted in August 2022 . 31 insurers responded to this survey.

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The question that was posed was:

•What is the status of requiring MFA for agent/broker external sites:

– Complete

– Actively rolling out

– Planning

– Not planned

•What is the status of requiring MFA for customer external sites:

– Complete ​

– Actively rolling out

– Planning

– Not planned

•What is the status of requiring MFA for internal employee applications:

– Complete ​

– Actively rolling out

– Planning

– Not Planned

•If not yet complete, do you have a target date for completion?

– Agent/broker

– Customer

– Employee

•What are the biggest challenges you face with external user MFA?

– Use of personal phones

– User experience ​

– Bots

– Other

•For agents or customer MFA required sites, what options are being provided (choose all that apply):

– SMS text

– Voice call verification

– Email verification

– Google authenticator

– Other

•Regarding your MFA rollout approach – where it is being implemented, are you rolling out

– By state

– By application

– By agent/customer segment

– Another approach ​

•Any other thoughts that might help this carrier as they put together their strategy?