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The Challenge of Making Mobile Payments Work at the POS

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Celent have reviewed this profile and believe it to be accurate.
3 February 2014

Comments

  • […] Zil’s most excellent post about his recent experience with a new payment type highlights one of the challenges that all new systems face – they’ve got to work “out of the box”. Few people (including Mrs Zil!) would have been so patient. […]

  • Merchant acquirers need to listen to users like you in order to focus on areas of the merchant experience that are suboptimal. These lacking portions of the payment process may not only affect the acquirer, like PayPal, but also the merchant, like Millets. For example, Millets’ geolocation data was off by over a mile. To fix this mistake, it would take minimal effort from PayPal, but may, in the mean time, lose them a contract with a large merchant. The payments space is incredibly competitive and doesn’t allow for careless mistakes.