Managing Today’s Branches With Yesterday's Tools: : Branch Panel Series Part 9

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6 May 2019

Key research questions

  • What are banks’ top branch channel strategic priorities?
  • What are banks’ biggest challenges to achieving branch channel objectives?
  • How do banks perceive technology can help maximize branch channel effectiveness?


Most institutions have trimmed headcount in the branch network in response to declining foot traffic. As staffing gets even thinner, their effective management becomes more difficult. For many banks, technology and methods for doing so were created long ago. It may be time for a refresh!