Revolutionizing the Customer Experience
24 March 2016
An emerging generation is radically changing the rules of customer engagement. Savvy carriers know they must adapt to survive. But customer expectations are advancing at a geometric pace, driven by experiences in other, non-insurance categories, and carriers are playing a constant game of catch-up. Should carriers despair at the prospect of growth while watching the industry race to the bottom on price? Or should they see this as the biggest business opportunity of the century?
Carriers are using modern technologies to automate processes and analyze data. But the way forward requires a comprehensive digital view that goes well beyond process automation. To meet customer expectations in a digital world, insurers will be required to make both cultural and physical shifts to incorporate new systems and processes.
Join Research Director Karlyn Carnahan for this webinar to learn how to start your journey to revolutionize the customer experience.
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