Celent Webinar | Artificial Intelligence in Insurance: Use Cases from Early Adopters

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29 March 2017

Leveraging artificial intelligence, insurers are able to engage with consumers in a faster and more consistent manner. They can use virtual customer service representatives at contact centers to free up staff to deal with more complicated inquiries; use robo advisors to provide consistent, rule-based advisory services at an affordable cost; and use virtual assistants to guide processes and related transactions. Insurers can also upgrade authentication mechanisms to biometrics authentication, such as voice recognition.

In this webinar, Wenli Yuan, a senior analyst with Celent’s Insurance practice, discusses real and potential use cases for leveraging artificial intelligence technology in the insurance industry.

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