Celent Webinar | The New Age of Customer Communication in Insurance: A Business Case for Legacy Modernization

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14 December 2015

Insurance is an industry that has always approached customer interaction in a way that meets the very nature of the business relationship existing between an insurer and its insured or policyholder. In this pre-recorded webinar, Celent Senior Analyst Nicolas Michellod describes what he calls the new age of customer communication in insurance and explains why insurers need to consider it when embarking in legacy modernization programmes.