Four things Financial Institutions get all wrong about chatbots (and how to get them right)

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6 June 2017

Chatbots can reduce costs, improve the customer experience, and reduce errors – they can even clean your oven! Or so goes the hype... As an increasing number of financial institutions are experimenting with chatbots – what are banks getting right about bots and what are they getting wrong? What can we learn from these early mistakes?