Luis' career spans over 20 years working in banking, insurance, and consultancy. His expertise in banking focuses on risk, credit cards, operations, and complaints for commercial and microfinance banks. In insurance, he worked in continuous improvement and business process management with focused expertise in sales, underwriting, claims, and reinsurance processes for life, health, and property and casualty. His research and consulting focuses on: Life and P&C insurance IT related issues, core banking, innovation, IT and business strategy, customer experience, and systems selection.
Luis’s recent consulting work includes: vendor and system selection advisory for financial institutions in Argentina, Bolivia, Brazil, Chile, Colombia, Guatemala, Mexico, and Peru; assessing market demand for core systems and emerging technologies in Latin America, and providing go-to-market advisory to vendors, systems integrators and consultancy firms.
Prior to joining Celent, Luis was a business process project manager at Rimac Seguros, where he led and participated in numerous projects related to implementation of new technologies and automation of processes. His background also includes several IT, project management, and operational roles in Pacifico Seguros, Mibanco, and Banco de Credito del Peru.
Luis received his MBA with specialization in finance from Bowling Green State University in Ohio and a bachelor’s degree in economics from Universidad Federico Villarreal in Peru. He is fluent in English and Spanish.
April 16 2017Today, the insurance industry is going through many changes that will define the next generations of insurers. Celent has released a new report t…
April 11 2017
In 2017, CSE has been awarded Model Insurer of the Year for its aspiration to achieve “the best product in the industry.” This meant they had to…
January 09 2017
Celent has released a new report titled What’s App Doc? A Review of Mobile Bank Apps in Latin America. The report was written by Luis Chipana, an…
December 28 2016
Celent has released a new report titled Claims System Spectrum: Latin American P&C Insurance 2016. The report was written by Luis Chipana, an Ana…
12 - 15 November 2017
El SalvadorBiannual Latin American Insurance Association conference. Click Website Button for more details.