Analyst
Ohio, United States

Biography

Luis' career spans over 20 years working in banking, insurance, and consultancy. His expertise in banking focuses on risk, credit cards, operations, and complaints for commercial and microfinance banks. In insurance, he worked in continuous improvement and business process management with focused expertise in sales, underwriting, claims, and reinsurance processes for life, health, and property and casualty. His research and consulting focuses on: Life and P&C insurance IT related issues, core banking, innovation, IT and business strategy, customer experience, and systems selection.

Luis’s recent consulting work includes: vendor and system selection advisory for financial institutions in Argentina, Bolivia, Brazil, Chile, Colombia, Guatemala, Mexico, and Peru; assessing market demand for core systems and emerging technologies in Latin America, and providing go-to-market advisory to vendors, systems integrators and consultancy firms.

Prior to joining Celent, Luis was a business process project manager at Rimac Seguros, where he led and participated in numerous projects related to implementation of new technologies and automation of processes. His background also includes several IT, project management, and operational roles in Pacifico Seguros, Mibanco, and Banco de Credito del Peru.

Luis received his MBA with specialization in finance from Bowling Green State University in Ohio and a bachelor’s degree in economics from Universidad Federico Villarreal in Peru. He is fluent in English and Spanish.

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