Silverlake Symmetri Branch Delivery System
Silverlake Symmetri Branch Delivery System (BDS) is the front-end solution for bank branches. It provides banks with an integrated, centralized solution for customer relationship management and branch banking services. BDS supports a complete customer and account servicing proposition for retail banks that helps bank tellers better serve their clients and carry out over-the-counter cash and non-cash transactions quickly and efficiently. It also provides vault and cash management capabilities for the branch.
Embedded Customer Relationship Management(CRM) component helps the bank to deliver a superior banking experience by providing staff with a single, accurate 360-degree view of customer relationships and holdings in the bank; improve service by recording customer interactions in case management and helps to deliver timely, pertinent, coordinated sales messages and value propositions in campaign management.
The Silverlake Symmetri Branch Delivery System with embedded Customer Relationship Management provides the following banking capabilities:
·Deposit Account Servicing – current, savings, term deposit accounts opening and maintenance
oInternal Funds Transfers
oPayment Order / Demand Draft buy/sell
oCross-border / international payments
oDirect Debits / Standing Orders
oDebit Card issuance / re-issuance
oDebit Card activation / status change
oDebit Card renewal / replacement
oDebit Card Maintenance
oCash Advance over the counter
oCash in/out request
oCash denomination exchange / balance
oEnd of Day balancing
oAuthority limits / Cash limits
oApproval hierarchy maintenance
·Safety Deposit Box
·Reporting – vouchers, forms and operational reports
·Central Customer Repository with customer dashboard and portfolio summary
·Customer Signing Condition Matrix
·Customer Case Management
·Integrated Sales Campaign Management
·Flexible architecture of BDS accommodates the varying requirements of different branch models and categories or segments of customer, enabling the bank to configure the system to deliver efficient, high-volume processing plus access to integrated customer information.
·BDS integration with CRM component means that tellers have at their fingertips all of the account information pertinent to their customers.
·BDS security features enable branches to set up secure user roles and assign tasks automatically.
·Solution’s customer dashboards, alerts and case management functionalities help banks identify opportunities for up-selling and cross-selling.
·BDS and CRM customer dashboards deliver a complete, consistent and consolidated view of customer relationships, helping staff recognize customer needs and provide meaningful, context-sensitive advice.
·BDS and CRM is pre-integrated with Silverlake Symmetri Core Banking System but can alsoeasily integrate with other core banking systems, allowing banks to continue with their existing applications, processes and information while implementing the new components necessary to support efficient customer service and branch teller operations
·Solution is highly configurable. New products can be rolled out more quickly, with the flexibility required to offer the range of new products desired for the target market, enabling the bank to offer competitive products.