Conversational AI platform powered by Generative AI

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Overview is a leading provider of Artificial Intelligence-powered chatbots and voicebots (known as Virtual Assistants; VAs) to the European and US markets across different sectors.’s state-of-the art, industry-leading VAs offer Enterprises the capability to orchestrate and automate across different domains of customer service, sales and support. The VA enhances customer experience through reduced wait times, faster resolution of repetitive queries and where required, seamless hand-off to human agents.

More than 500 organizations worldwide use’s VAs to automate knowledge, support and sales both externally (customers/end users) and internally (employee-facing or 2nd line support for customer service agents in contact centers).

The solution is a SaaS (Software as a Service) offering where the servers are typically hosted on the cloud (mainly AWS) but other hosting options are also available. With ISO 27001:2013 and ISO 27701:2019 certified systems, has a proven track record of facilitating compliance to stringent data security and privacy regimens.

With more than 550 live Virtual Agents in 30+ languages, 60 million+ automated conversations, and resolution rates of 90%+, we provide the best-in-class VAs that are Fast to deploy, Easy to use and with unrivaled Scalability.

Key Features

  • State-of-the-art conversational AI platform with advanced Generative AI capabilities: has enabled the use of Large Language Models (LLMs) within the platform to enhance the virtual agent's functionality by enabling a more sophisticated understanding and generation of text-based responses, allowing the virtual agent to process and respond to a broader range of inquiries. LLMs are used in several ways in the solution: to streamline AI training for faster deployment of the bot, to enhance customer service agent efficiency, through the hybrid NLU model that combines’s NLU with the power of LLMs to make predictions and generate answers, and by harnessing the power of generative AI within conversation design through LLM actions and generative actions.
  • End-to-End Transactions through the VA allow for complete and effective resolution of end-user’s query and are facilitated by the 70+ pre-built integrations across several categories (channel, utilities, authentication, live chat etc.) ( Moreover, pre-built into our platform, within every conversation flow and associated response, is the API Connector, which enables the build of API calls to fetch and return data, content and information from third-party systems. The received content can be presented to the end-user in a variety of ways i.e. as an image, link, video, document or text response.
  • Channel-agnostic VAs - While most VAs are suited for websites, the front end of the solution, i.e. the chat panel, is practically channel agnostic and can be placed on the customer’s communication channel of choice e.g. web, mobile app, and social media channels such as WhatsApp, Facebook Messenger, etc. It can also take the form of a voicebot for non-text-based conversations. All channels can be combined in the same easy-to-use Admin Panel for ease of navigation and efficiency working in our solution.
  • Extensive language capabilities with the VA available in 30+ languages. including English, Basque, Bengali, Catalan, Chinese (simplified), Croatian, Czech, Danish, Estonian, Finnish, French, Greek, Hungarian, Icelandic, Italian, Japanese, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish and Turkish. Multiple languages are supported in the same VA, and the VA can detect the language of the inquiry and switch languages instantaneously.
  • Advanced Actionable Analytics & Reporting: Continuous improvement of the solution is highly aided by statistics, statusboard, built-in task management, clean-up report, training rounds easily enables continuous improvement.

Key Benefits

Our end-to-end conversational AI platform offers the following key benefits:

  • Fast - Our intelligent virtual agents can be built and implemented in as little as ten days and still lead to tangible results. Fast & efficient deployment of our solution is enabled by generative AI capabilities, the Boost Automator, innovative Hybrid NLU, intent discovery and suggestions, auto-mining intents, training data and content from a variety of sources, enabling building of an enterprise-grade VA in a matter of days rather than weeks or months. Boosting CX from day one – in most cases resolving 80% of customer inquiries instantly.

  • Easy - Our intuitive, no-code platform allows non-technical personnel such as existing Customer customer service teams to rapidly develop and deploy VAs across the required digital channels for instant business value.’s approach to project implementation is for customer personnel to take full ownership of the VA.
  • Scalable - The platform core expertise is in delivering VAs with high accuracy on a large scale. VAs can scale both language understanding and capacity without any reduction in accuracy. This is possible through the advanced Natural Language Understanding (NLU) model, which allows the VAs to scale to 10,000+ intents (conversation topics) with consistent resolution rates of over 90% in the offered language. There is no limit to how many enquiries the solution can respond to simultaneously or the amount of data it can handle. Scaling and achieving high response accuracy, without increasing headcount.