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conversational AI - intelligent chatbots/voice bots

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Overview

Boost.ai offers conversational artificial intelligence (AI)-powered virtual agents (intelligent chatbots), voice and interactive voice response (IVR) built on advanced Natural Language Understanding (NLU). Our conversational AI platform offers the capability for mid- and large-sized enterprises to combine, orchestrate and automate across different domains of customer service, sales and support. With the advantages of robust natural language technology, unlimited scalability, enterprise-level security, and best-in-class privacy features, our numerous clients can rest assured that they provide the level of service their customers of the future - today.

Founded in 2016, our conversational AI platform powers 350+ chatbots and voicebots worldwide in over 30 languages. Boost.ai offers its clients the ability to scale and the technology to serve as they grow.

Proprietary NLU algorithms allow handling of 10,000+ intents while maintaining resolution rates above 90%, making it the choice for enterprises looking to automate customer service and internal support at scale..

Our intelligent chatbots can provide end-to-end solutions by integrating with client knowledge bases/third-party software, which extends their capabilities.

Our no-code solution gives us a core advantages in empowering and upskilling non-technical teams, such as existing customer service staff, to rapidly implement and deploy virtual agents themselves for instant business value. Our clients’ employees are instrumental in deploying solutions that successfully automate up to 50% of all their customer interactions (including phone support) - without any human involvement required. High in-house ownership and organizational buy-in from our clients’ staff consistently make our virtual agents outperform the market average by some distance, giving our customers both the best business results and lowest total costs of ownership in the industry.

Our platform’s key components include:

  • a self-learning AI Automator to reduce deployment timelines
  • pre-built industry modules for banking, insurance, telco, e-commerce and government/public sector
  • Automatic Semantic Understanding algorithm for improved understanding, prediction accuracy and unlimited scalability

Key Features

  • Unlimited scalability as the boost.ai platform runs on enterprise-grade NLU that can handle over 10,000 intents while maintaining consistent resolution rates of above 90%.
  • Our solution is based on a unique multi-level intent hierarchy which allows for the build of complex conversation flows that include context, filters, action triggers and more.
  • No technical expertise required to maintain and upgrade the chatbot/voicebot. Our no-code conversation builder allows non-technical personnel to effortlessly design and deploy automated experiences fast. This allows customer service teams to build and maintain broad-scope virtual assistants without prior technical expertise.
  • The solution integrates with leading customer-facing platforms to create an omni-channel experience.
  • Allows for seamless handover from chatbot to human agent in same conversation. Our unique AI-powered Smart Replies features enables the virtual agent to remain in the background, analyzing conversations in real-time and intelligently suggesting responses to human agents to ensure consistency and accuracy across every interaction.
  • Our platform offers an actionable statusboard, advanced conversation analytics, and detailed message analysis.
  • Self-learning AI analyzes conversation data and identifies areas to expand and improve with an easy to use admin panel.
  • Supports voice by automating calls through conversational IVR (STT/TTS)
  • Boost.ai is certified to ISO/IEC 27001 and ISO/IEC 27701
  • Unique Virtual Agent Network functionality for connecting multiple VAs in a single cohesive network

Key Benefits

Our end-to-end conversational AI platform offers the following key benefits:

  • Fast - Our intelligent chatbots can be built and implemented in as little as ten days and still lead to tangible results. For a Swedish public sector client, we built a Covid-19-bot in only six days! (https://www.boost.ai/case-studies/vgr-conversational-ai-covid-case-study)
  • Easy - We believe that customer service should be automated by customer service professionals. Our intuitive, no-code platform lets our clients shape their own Conversational AI journey at low TCO.
  • Scalable - Our chatbots run on enterprise-grade NLU, can handle thousands of intents (10 000+) and maintain a 90% resolution rate in any language.
  • Large number of out-of-the-box integrations within Channel, Human Chat, and Utility to further expand the capabilities of our platform.
  • Unmatched track record - more than 350 live implementations.
  • Unrivaled language understanding - Automatic Semantic Understanding (ASU) allows the Virtual Agent to make sense of even complex customer interactions. ASU is instrumental in eliminating false positives in 90% of cases (see https://www.boost.ai/blog/reaching-a-deeper-understanding-of-conversational-ai-through-deep-learning)
  • Instant service that not only answers any questions customers may have but can also complete transactions that require authentication and backend integrations
  • Virtual Agent Network for connecting multiple Virtual Agents in a single cohesive network. (https://boosthub.ai/pages/sales/boost_ai_product_features/van)