KAI Consumer Banking

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KAI is the leading Conversational AI platform for the finance industry and Kasisto’s customers include DBS Bank, J.P. Morgan, Absa, TD Bank, Standard Chartered, Emirates NBD, among others. They chose KAI Banking for its proven track record to drive business results while simultaneously improve customer experiences. The platform is engaging with millions of consumers around the world, and is optimized for performance, scalability, security and compliance.

Built with the deepest AI portfolio in the industry, KAI includes Platform Tools and Services to customize and continually improve consumer experiences as well as seamlessly add new features, channels and markets. As an SRI International spin-off, Kasisto leverages decades of artificial intelligence research and IP to create a full-stack, scalable, enterprise-ready platform.

Key Features

What makes KAI Banking the leading Conversational AI platform for the finance industry:

  • Proven in production, millions of consumers, multiple markets

  • Pre-packaged banking knowledge speeds time to market

  • Human-like, intelligent conversations do more

  • Ubiquitous AI brain leverages AI investment

  • Platform tools and services gives control

  • Architected to integrate with data and infrastructure

  • Seamless hand off to live chat or contact center

  • Solutions partner, committed to customer success

  • AI pedigree, built on decades of experience and research

  • Customers, partners with the world’s most innovative institutions

Key Benefits

Servicing consumers in ways that increase operational efficiencies while delighting customers

  • Reduce call center volume – KAI skillfully deflects or triages frequent banking tasks and knows when to hand-off to a live agent for services that need a human touch

  • Empower customers to self serve – Help customers get their banking done on any channel they prefer

Engaging consumers in ways that increase brand loyalty and sticky behaviors

  • Enable lifestyle banking – KAI weaves financial decisions into everyday life and gives customers the seamless experience they expect – contextual, proactive and personalized

  • Champion their financial well-being – KAI uncovers insights and makes recommendations to help customers manage their money, not just move it.

Acquiring consumers in ways that increase the lifetime value while reducing digital acquisition costs

  • Help them discover products they need – Conversations with KAI naturally lead to contextual offers for products and services. Personalized assistance that is relevant increases the lifetime value of each customer.

  • New channels open new relationships – Digital marketing and sales with KAI lowers the cost of acquisition and uses intelligent, proactive conversations to provide steady value.



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