Sapiens DianaSuite

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Sapiens DianaSuite for Property & Casualty (P&C) stands out as a globally recognized P&C/general insurance solution that prioritizes the customer and agent's pivotal roles in the insurance industry. It empowers insurers to gain in-depth insights into their customers needs and extends tailored services to meet their unique requirements. DianaSuite comprehensively supports all facets of P&C insurance, including personal, commercial, and specialty lines of business (LoBs), as well as funeral, health and life protection. It offers compressive but modular functionality for policy, billing, and claims management.

Sapiens DianaSuite offers an extensive range of insurance modules, delivering an end-to-end solution that aligns with the financial objectives of insurers while enhancing customer-service quality. It is a robust, modular, web-based solution developed from the ground up to streamline insurance processes. Central to its design is the principle of putting customers and agents at the center to deliver products and services tailored to their specific needs.

DianaSuite opens doors for insurers to provide virtually any product within the P&C/general insurance sector. This is achieved through dynamic, customizable, parameter-driven tools and wizards that empower self-sufficiency and adaptability. The solution comprehensively supports both front and backoffice insurance management processes, including insurance product design, policy administration, underwriting, billing, agent management, claim handling, and more, all facilitated by workflow CRM, digital tools, analytics capabilities, and seamless ecosystem integration on a modern cloud infrastructure.

The following are the main DianaSuite functional modules:

  • Policy - designed for policy and underwriting management, the Policy module covers the entire lifecycle of an insurance contract, from quotation and rating to issuance, with full endorsement capabilities and management of expirations and cancellations. The module offers a holistic solution designed to cater to carriers, agents, brokers, Managing General Agents (MGAs), bancassurance writers, and a variety of other insurance organizations. It also features a product workshop that is a valuable tool for launching new products and responding to customer needs in very short timeframes while improving service quality. This module provides a set of user-friendly tools and configuration wizards for business users and does not requite IT knowledge. The screen layout and workflows specific to each LOB include all the data needed for rating, underwriting and document-production processes, and are easily adapted through configuration, without the need to modify code.
  • Billing - this module manages billing, collections, agent commissions, and technical accounting, allowing P&C carriers, MGAs, and brokers to effectively manage premium services, taxes, fees, disbursements, and commission-related processes. It supports both direct and agency billing, featuring customizable functionalities that foster business self-sufficiency, and expertly handles commission calculations, tracking, and timely disbursements. The DianaSuite Billing module also integrates robust technical-accounting elements offering payment options and plans and supporting dunning procedures while seamlessly integrating with a range of payment gateways and general-ledger solutions.
  • Claims - streamlined solution for end-to-end claims processing across all P&C lines. Featuring rich claims dashboards with drill-down capabilities, the module optimises the claims processing providing easy access to essential claims information, and tracking information on claims handlers' activity, which is key to the operational efficiency of the department. It includes a Claims Configuration Workshops that allows control and validation of the activity of processors and third parties involved, guaranteeing the reduction of errors in the management of claims. the DianaSuite Claims module has a modern, user-friendly interface that makes it simple and easy for users to navigate. What sets it apart is its remarkable ability to comprehensively manage the entire claims process from start to finish, including support for multiple claimants and a different range of damaged objects, such as vehicles, property, individuals, and third parties. It supports the management of claims involving different providers by supplying the necessary information for claims' followup.

Key Features

The different DianaSuite modules, such as production or billing, are connected and updated based on the information that the Claims module generates (reserves, payments, supliers, etc.). It is from this module that management and administration are performed. The following are some of the most relevant key features:

  • Speed and efficience in the handling FNOL claims. This ranges from receiving the client's call informing of the claim and offering a good service, reducing waiting times, and obtaining the best possible resolution.
  • - maintaining optimal control of each claim is essential for customers to feel they are cared for and receive quality service. DianaSuite provides claims handlers with quick access to essential claims information to facilitate rapid response and expedited processing.
  • Cloud ready - DianaSuite leverages the power of the cloud to take advantage of the latest in data security, compliance and system resilience. It provides always-on cloud delivered software, lowest-risk deployment with data security, compliance and protection; an open architecture in hybrid AWS and Azure environments; and API orchestration that connects multiple systems into a single, valuable ecosystem, powering third-party applications at speed.
  • Open architecture - a layered architecture separates the common infrastructure from country-specific elements and customised functions. The core functionality of the solution is multilingual and can be adapted to different regulations. Easily adaptable to manage any type of insurance through its powerful, highly configurable product workshop, templates and configuration wizards..
  • Intelligence embedded - converts information and data into actionable insights with a system of record for the organizational brain to power business growth. Enables to tightly align data across the insurance value chain to automate low-value task while maximizing business intelligence with decision-ready data.
  • Comprehensive risk management - DianaSuite offers comprehensive risk management for policyholders, including aspects such as capital adequacy and solvency, risk identification and measurement, and management of policies at risk. If needed, the underwritting processes is triggered to determine the appropriate premium and ensure that the insurance company can cover the costs in the event of a claim.
  • Rich ecosystem – DianaSuite enables to take data from multiple sources and preintegrates with critical components across the value chain, including an ever-growing network of InsurTech companies and services. Join a business (and technical) user-based community that shares trends, innovations, approaches and more to determine the future of Sapiens' solutions.
  • Digital transformation - fully personalized experience, a 360-degree view of each customer, and analysis of big data are at the core of the insurance sector’s journey to digitization. Sapiens DianaSuite facilitates efficient digitalization of insurance operations, supporting multichannel distribution, digital journeys in integrated portals, and ensuring that agents and customers can access real-time, accurate data at any time and from anywhere.

Key Benefits

Insurance organizations using DianaSuite are well positioned to lead in the marketplace, benefiting from the ability to manage operations, reduce costs, and enhance customer service and experience. Companies can swiftly deploy innovative insurance products, update/adjust existing ones, and meet market-entry timelines through various distribution channels.

  • Product agility - rapid time to market of new products. A low-code product and pricing configuration engine reduces delays and the complexity of new product launches by 75%. Insurers can design, create and publish products across their ecosystem rapidly and flexibility for both direct to consumer and agent/broker distribution. Highly configurable and based on industry best practices, Sapiens DianaSuite's preconfigured content and service libraries enable firms to roll out new, innovative products quickly and consistently.
  • Reduced TCO with operational excellence - out-of-the-box yet extendable business functionality, aggregation, simulation capabilities and analytics that combined with workflows result in increased productivity that lowers TCO.
  • Self-sufficiency – insurers can take ownership of change and offer virtually any product in the P&C/general insurance market through dynamic, customizable, parameter-driven tools and wizards geared towards self-sufficiency. Sapiens is very driven to provide business users and developers with the tools they need to take ownership of change.
  • Embedded intelligence and analytics - Sapiens Intelligence is now integrated into DianaSuite offering a wide range of data management and analytics capabilities. Proper analysis of the large amounts of data insurers accumulate helps minimise risks, reduce claims costs, and optimise reserves.
  • Automation of operations - once a claim report is received, DianaSuite provides different tools to improve all operations, for example, assigning a claim handler or tasks that have to be fulfilled, indicating whether additional information/documentation is required, and informing the steps that will be taken to manage the claim.
  • Onmichannel support - DianaSuite is a sophisticated, integrated digital solution capable of managing all channels including broker, agent and direct to consumer, enabling insurers to be present wherever their customers and brokers are 24/7, whether online, on smartphone or embedded in digital products. It is designed and built to enhance customer engagement and user experience.
  • Compliance with regulations - Sapiens DianaSuite provides the tools, level of data and security that enable insurers to support the latest regulatory requirements for GDPR, IDD, IFRS17 and more. The solution’s roadmap process and user groups enable Sapiens to address regulatory changes prior to the deadlines and design solutions that meet our clients' needs.