29 March 2019
At Celent we sit in an interesting spot. We see the flurry of activity by carriers, vendors, and system integrators across the industry and try…
Karlyn Carnahan, CPCU
News articles
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25 January 2019Introducing Celent’s Property & Casualty NewsletterI spent New Year’s Day as I have on most of the last ten years — hiking to the top of our loc…
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24 November 2018Shopping online is "not the best way for everybody to buy insurance today," said Karlyn Carnahan, head of the property and casualty insurance pr…
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18 November 2018On Thursday, Nov. 8, I received a voicemail after chatting with an insurer about customer experience and the claims process: "Hi, Karlyn. It’s y…
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15 August 2018Has the explosion of new technologies and the continual media hype caused you to question if these claims are exaggerated or if your peers are a…