Celent Banking Webinar: Top Trends in Retail Banking

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22 March 2011
Asia, Europe, and North America

Every year, Celent gathers its analysts across the globe to summarize the top trends in banking for the major geographies: Asia, Europe, and North America. Bart Narter, Senior Vice President of Celent’s Banking Group, looks at key trends in each geography, gleaned from bankers and vendors, clients and nonclients, and regulators and central bankers. These trends include:

  • Multichannel remains on the top three list.
  • Payments are moving to the fore.
  • Between channel proliferation, customer profitability, and risk, many are finding that they need to take an enterprise view of architecture and have enterprise needs take a more important place in IT. Bankers are thinking about their business more holistically.

This webinar draws on findings from the report Top Trends in Retail Banking: Asia, Europe, and North America.