How digital banks are raising the bar for customer experience

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Celent have reviewed this profile and believe it to be accurate.
21 March 2018

“They’re showing the art of the possible of what a nimble, more tech-driven bank would do, and the biggest way they’ve done that is customer experience,” said Celent analyst Stephen Greer. “[With big banks] you have legacy technology and culture issues with branches; big banks have cannibalization concerns, and there are a lot of compliance issues.”

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News article details

Sector
Banking, Retail Banking
Media Type
Newsletters
Location
Asia-Pacific, EMEA, LATAM, North America