Becoming an Agile Bank: Lessons from a Celent Banking Roundtable

Innovation in banking didn't slow during the pandemic - it accelerated! With a historically well-established (and often well-earned) reputation for slowness to change, how did so many institutions turn on a dime in response to the pandemic? What separated those who brought extraordinary innovation to market from those that did not? How can a bank become more agile? We answer these questions based on synthesis of 2021 Model Bank nominations, a virtual roundtable discussion and multiple telephone interviews.