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Online Appointment Scheduling - Great tool or Gimmicky Feature?

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Celent have reviewed this profile and believe it to be accurate.
23 March 2010

Comments

  • Eh, pretty gimmicky. What are they trying to do exactly, compete with Outlook and Gmail/Google Calendar?

  • Thanks for your comment Robbie. It is somewhat different as this is integrated with the bank's web site. I would also think there is a workflow here that would pass the appointment to a rep at the branch either manually or (hopefully) auto-insert it into a personal calendar.

    Folks have replied to me personally with very different opinions regarding this tool. I am interested to hear what you all think, please continue to post comments here with your opinions and thoughts.

  • Jacob,

    https://appointments.bankofamerica.com/ is a very smart move. Forget about lack of integration with the business section of the website, if I am looking for a location near me and I am on the web normally I would have to call. Now I have another option, I can schedule it on the web from my smartphone or computer. The reminder is a great idea too.

    They added another channel of communication and that was smart. I agree with you, I too expect other banks and add similar features.

    @dmgerbino

  • Great comments David. I would do the same and I completely agree with your points. I do believe though in integration with the business section of the web site, particularly if one is logged in to online banking.

  • This works really well for small businesses like beauty salons and coaches. So why wouldn't it work for a large bank?

    There are 3 benefits with this:
    * You can do the scheduling at 9pm, or when you have time
    * You can select exactly the time slot that is right for you
    * You get a reminder, so you look punctual infront of the bank manager. ^_^

  • I agree with Daniel ... this looks like a win-win for both the bank and the small business. The small business is able to establish the relationship when it is convenient to them. It's all in the execution thereafter. The first words from the banker's mouth better not be, "and you are ...?" Rather, it should be, "Paul, right ... from Paul's Pizza Palace ... we've been looking forward to seeing you".

    I can schedule my take-out at the local restaurant online; my auto service at the dealership online ... why not my small business banking?