Can Google Save Us From Bad Interfaces?

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26 April 2010


  • Thank you for this fresh perspective. It will be very interesting to see not if, but when "Google" culture converges with the culture of insurance and financial services firms. The reality is that most of Gen X and all of Gen Y understand the concept of search and the possibilities it engenders. This is a major transformation in the way we do things as knowledge workers. And there are obviously legions of knowledge workers in these industries.

    But today, there remains a major gap between the tech culture within the large financial enterprise, and the tech culture its knowledge workers "go home to." Many corporate intranets don't even have a search field. At some point this gap will close, but I don't think it will be because knowledge workers give up their personal tech savvy.