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31 October 2018

Cake Insure: Combining the Scale of an Incumbent with the Advantages of a Startup

Key research questions

  • How did Pinnacol executives identify industry disruptions?
  • How did leaders gain the support of their board of directors?
  • How will Pinnacol extend Cake into a sustained innovation engine?

Abstract

How can a 100-year-old insurer transform its business? Pinnacol Assurance has established Cake Insure, a subsidiary startup, to combine the strengths of a startup with the knowledge and scale of an incumbent. This model of innovation, an incumbup, offers a valuable alternative to more traditional transformation approaches.

Multiple Celent surveys have identified the top barriers to successful innovation / digital transformation. There are multiple innovation models from which to choose -- incubators / accelerators, insurtech startup partnership/ownership, hackathons, laboratories / centers of excellence, listening posts, and greenfield startups. Leading firms use multiple approaches. Choosing which are best for a firm is an individual decision which must account for the type of innovation sought (incremental vs. disruptive), the level of opportunity and/or threat, tolerance for risk, and cultural biases.

Given the barriers which insurers identify at in play during transformation, the greenfield approach has particular value, especially for disruptive transformation.