Vendors
日本語

Growth, growth and growth, and throw out the customer service whilst you are at it!

Create a vendor selection project & run comparison reports
Click to express your interest in this report
Indication of coverage against your requirements
A subscription is required to activate this feature. Contact us for more info.
Celent have reviewed this profile and believe it to be accurate.
23 February 2011

Comments

  • [...] Celent Blog » Growth, growth and growth, and throw out the customer service whilst you are at it! insuranceblog.celent.com/2011/02/growth-growth-an...w-out-the-customer-service-whilst-you-are-at-it/ – view page – cached Growth, growth and growth, and throw out the customer service whilst you are at it! [...]

  • Hello Catherine, I have been a BPM consulutant / advisor for the last 9 years and currently work as a Senior Manager -Consulting in the insurance space and have come across a lot of tools and technologies that can help in contact center transformation, straight-through processing and process automation - to help reduce cost of customer service, average handling time and empowering customers through better web / mobile based self-service.

    While the ROI is tangible and benefits proven, there is the question of initial investment and payback period. How many personal line carriers in the UK are willing to invest in 2011 to reap cost, efficiency and customer service improvement benefits?
    Thank you!