Pace Of Change: Critical Drivers Impacting The Transformation Of Insurance
Survey results describe an industry that is making progress with speed to market but also recognizes a need to increase its pace with regard to other critical drivers.
Key research questions
- What does the survey reveal about the pace of change in the industry?
- What industry driver has the highest priority for insurers?
- How should insurers proceed?
Technology innovation, increasing amounts of data, and rising customer expectations are pressuring the industry to transform rapidly. Other forces — competition for talent, product innovation, and regulatory influence — are also forcing carriers to adapt quickly.
To help insurers navigate these changes, Celent conducted a survey of North American and EMEA property and casualty firms to gauge industry and carrier progress against six elements forcing change in insurance.