No “Big Bangs” in Branch Transformation

Create a vendor selection project & run comparison reports
Click to express your interest in this report
Indication of coverage against your requirements
A subscription is required to activate this feature. Contact us for more info.
Celent have reviewed this profile and believe it to be accurate.
14 June 2013


  • There is also skills gap in branches -- they need to be able to help customers with mobile banking issues and assist in more types of transactions, e.g., instant issuance of lost cards.

  • Very good point, Scott. Making the transition isn't easy. Different skillsets, more training, higher compensation all required. We've written case studies on a number of FIs that have made this investment with terriffic results.