No “Big Bangs” in Branch Transformation

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14 June 2013


  • There is also skills gap in branches -- they need to be able to help customers with mobile banking issues and assist in more types of transactions, e.g., instant issuance of lost cards.

  • Very good point, Scott. Making the transition isn't easy. Different skillsets, more training, higher compensation all required. We've written case studies on a number of FIs that have made this investment with terriffic results.