Advanced-Functionality ATMs: The Next Generation

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6 March 2002
Isabella Fonseca and Neil Katkov


Boston, MA, USA March 6, 2002

As the ATM industry suffers from declining transactions, banks are looking to leverage ATMs in new ways, using advanced functionalities to offset high system costs. Using ATMs as a one-to-one marketing channel for targeted upselling and cross-selling will be the most significant new trend. From fewer than 1,000 ATMs worldwide dedicated to one-to-one marketing in 2001, Celent Communications predicts this number will reach 80,000 by 2005.

In a new report, , Celent examines the current and future prospects for enhanced ATMs in four specific markets: the USA, Spain, China, and Japan. Each of these markets demonstrates strong potential for increased use of enhanced ATMs, although they vary widely in functionalities offered as well as in their strategic approaches. Advanced functions supported by currently available technology range from Web-enabled rich content to bread-and-butter banking functions such as check cashing and imaging.

According to

Neil Katkov, co-author of the report, "After years of focus on the Internet and call centers, ATMs are becoming a central channel in banks distribution strategies. The main factors driving the adoption of advanced functionality include declining transactions and fees, as well as an increased emphasis on channel optimization and targeted one-to-one marketing."

Isabella Fonseca, co-author of the report adds, "Although the development of advanced functionalities will depend on individual country demographics and technological advances, multi-channel integration will be essential to all successful ATM initiatives. Emphasis should be placed on integrating the ATM with other existing channels to ensure consistent data throughout multiple customer touch-points."

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Insight details

Corporate Banking, Retail Banking
Subscription(s) required to access this Insight:
Banking, >>Retail & Business Banking
Insight Format
Geographic Focus
Asia-Pacific, EMEA, LATAM, North America