Vendors
日本語

Thoughts on Branch Transformation 2016

Create a vendor selection project
Click to express your interest in this report
Indication of coverage against your requirements
A subscription is required to activate this feature. Contact us for more info.
Celent have reviewed this profile and believe it to be accurate.
We are waiting for the vendor to publish their solution profile. Contact us or request the RFX.
20 December 2016

Comments

  • I recently submitted my McDonalds food order on a self serve kiosk. Seems to be new technology in Canada (maybe already widely used in the US). What made it work was 1) they still offered a traditional order line 2) they had a person at the kiosk who entered my order with me, the first time and she was very helpful. 3) Apple Pay worked flawlessly on the terminal. The next time I went in, there was a lineup at the regular order counter so I used the kiosk and got my order much faster than customers who used the regular line. That type of positive experience will make me a loyal kiosk user for sure! I agree with your point that having the staff engaged in promoting bank kiosks will make all the difference, at least with some of a bank's customers that like using tech.