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9 February 2021
Dan McCoach

Digital Trends

I am very excited to be at Celent — it is such a fantastic opportunity to be here at the hub of insurance technologies. Thank you for coming to my blog. I thought I would start our conversation with a topic that will be a touchstone for the balance of 2021: Digital trends in insurance. A broad topic? Possibly, but we will add value to your strategies and considerations by examining the dimensions of the accelerating digital trends. As a primer, our recently published paper found here Top Technology Priorities for Life Insurers in 2021 sets a robust backdrop.

So, what do we believe are the more important trends? The shift to “as a service” offerings for software, platforms and insurance services is accelerating, and provides significant benefits for flexibility, speed and variable costs. Several Insuretech and analytic providers are also driving cloud-based offerings and shaping customer engagement experiences. However, many have already jumped out and are establishing digital offerings as “table stakes”. A few that I track include Engaged Retirement,, and Sureify.

Finally, cybersecurity cannot be an afterthought: Domain blocking, content filtering, and other security principles must be revisited. The way we approach security must remain front and center. Thank you, I look forward to deeper and insightful dialogue.

Insight details

Life & Health Insurance
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Insurance, >>Life/Annuities Insurance
Insight Format
Geographic Focus
North America