EMEA Insurers Perceptions of Life Policy Administration Systems

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16 June 2020

2020 Edition


Life insurers in Europe, the Middle East and Africa have different opinions about policy administration systems and the vendors with whom they work.

This report supplements a report that profiles life policy administration systems (PASs) and the IT vendors that sell them in EMEA: EMEA Policy Administration Systems 2019: Life, Annuities, and Pension ABCD Vendor View, published in December 2019. Seventy-eight life insurers in EMEA provided their evaluation of various policy administration systems offered on the market.


This report details the survey results regarding insurers’ perspectives in terms of:

  • Features and functions.
  • Technology.
  • IT vendors’ implementation capabilities.
  • IT vendors’ professional post-implementation services.