Open Platforms—Expectations and Initiatives in Capital Markets
Celent is paying careful attention to the surge of technology transformation in open platform initiatives in capital markets. To better gauge the direction of new technology trends, Celent has also conducted multiple surveys of capital market participants. The results hint at these companies pioneering new frontiers in capital markets.
The survey asked about advanced user open platform use cases.
Respondents from Japan and APAC were highly supportive of messaging platforms (alternatives to phones and email) and delivery platforms (B2B2C sales of product services).
Q. What are the initial or optimal use cases for open platforms? (Multiple answers)
Source: Celent Survey: Capital Markets Trends in Open Platforms 2019-2021
Market participant comments:
- The messaging platforms (as alternatives to phone and email) are promising. (A megabank in Tokyo)
- We are rapidly deploying internal use of open platforms (from phone and email to chatbots). (A major securities company in Tokyo)
- We expect open platforms to be B2B2C delivery platforms. (A major AM company in Tokyo)