Customer communications under extreme weather

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19 September 2017
Juan Mazzini

How my insurers reacted to Irma and the most effective communications

I moved to Miami over 5 years ago. I came from Argentina, where we don't have hurricanes or anything that compares. One of the first things we did after we were settled was learn the basics: what type of snakes inhabit our area, and which are venomous and which not; where to find antidote; what to do if you encountered an alligator (run fast in the opposite direction and climb to anything you can!); and what to do under the threat of a hurricane.

You can imagine that with the forecast of a category 5 hurricane (Irma) passing through Miami we tried to remember all that we had learned, but tips coming from local news and friends were the most effective way to get ready. Our company also did a great job by assembling a dedicated team to support those employees in the affected area and making sure we were all safe and accounted for, by using a combination of telephone, automated voice messages, and email. They also made sure that we had resources available to help us at all times.

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Insight details

Content Type
Asia-Pacific, EMEA, LATAM, North America