Rallying Stakeholders Around Back-office Modernization

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18 September 2020
Keith Raymond

In Light of a Challenging ROI


Can I get to a positive ROI and is the investment going to be worth it if I can't? This is a fundamental question to answer before investing in a large-scale back-office transformation project. The challenge is defining "worth it". The answer would almost always be a firm no, based on tangible benefits.

To move the needle to "yes" Celent looked at the intangibles, through interviews with key decision-makers in insurers that have completed, or started, transformations. The insights and comments are wonderful and should help readers with their own decisions. The companies ranged from the largest to more modest and were in varying stages of the transformation, including live with their future state.

Read the series of vignettes of the discussions and see how other insurers are making the leap that your company has not yet made. You likely will be surprised with the answer, but we will leave the suspense for the report.

“This report was commissioned by Equisoft, which asked Celent to design and execute a Celent study on its behalf. The analysis and conclusions are Celent’s alone, and Equisoft had no editorial control over report contents.”

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Insight details

Life & Health Insurance
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Insurance, >>Life/Annuities Insurance
Insight Format
Geographic Focus
North America