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Retail Banking Top Trends, Covid Edition

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Celent have reviewed this profile and believe it to be accurate.
29 June 2020

Abstract

We weigh in with one of an ongoing series of notes discussing top trends on various aspects of retail banking. Given the fast-moving nature of Covid-19, we have opted to write this report in presentation format to make it easier to digest. Many points are intentionally brief; other reports go into many of them in depth, as this document is intended to provide a high-level ranking of key considerations for retail banks in mid-2020.