Here Comes the Assualt on Overdraft Fees
21 September 2009
Earlier this year, Oliver Wyman, Celent’s parent company, published a report, Insufficient Funds: The outlook for deposit fees and implications for banking institutions
. In the report, the authors argued that the current deposit fee picture was unsustainable. Too few customers are paying too high a percentage of the fees, while the vast majority of customers pay no fees at all. [caption id="attachment_962" align="aligncenter" width="548" caption="From the report, Insufficient Funds: The outlook for deposit fees and implications for banking institutions"]
[/caption] The report concludes: “Institutions that can put a definitive fee transformation strategy in place are likely to find they are well-positioned for the future. In contrast, institutions that remain exposed to the choices of regulators and consumers do so at their own peril.” It might be too late. A regulatory imperative to act may be close aboard. The Obama administration has proposed the creation of a new agency empowered to write and enforce rules protecting consumers in financial transactions, removing that power from banking regulators. But as debate for that idea simmers, more proximate danger lies ahead in the form of legislation specifically targeted at outlawing courtesy overdrafts without consumer opt-in. According to the Washington Post, Sen. Christopher J. Dodd (D-Conn.) plans to introduce legislation requiring banks to get permission from customers, rather than allowing overdrafts automatically. If customers decline and then try to overspend, the transaction would be rejected. A similar bill is pending in the House. But hasty changes to bank’s DDA pricing policies could be risky. A careful strategy is needed – and time is of the essence it appears. Creative solutions may be the answer. Several very interesting and creative products have emerged in 2009 that will likely put the competitive squeeze on banks that remain reliant on NSF fee revenue. These deserve a close look.
- ING Direct now offers an online-only interest-bearing account it calls Electric Orange with free overdraft protection
- BancVue offers a turn key rewards checking product that is taking off among community banks and credit unions. The product, Kasasa, comes bundled with marketing, training and consulting aimed at maximizing the impact of the new approach.
- USAAis promoting its free checking product with free overdraft protection, free limited ATM withdrawls and the ability to deposit checks into your account with a home scanner or even an iPhone.
- Bank of America, CitiBank, Wachovia and others are promoting creative savings accounts which when bundled with DDAs will likely grow average deposit balances.