Celent Model Insurer Awards

Model Insurer

Submit a nomination

Nomination category
Please select one category which best describes the nature of your initiative.
Transforming the customer experience is increasingly important to insurers who are looking to differentiate themselves and drive sustainable growth. This category looks at the work insurers are doing to improve the experience for prospects, policyholders, distributors, vendors and other constituents.
Data is now a key source of competitive advantage for identifying profitable niches, managing risk, and improving service. External data sources, data derived from devices, and new techniques for interpreting data are pushing the competitive boundaries for insurers at an accelerated rate.
Digital transformation is moving from person-to-person interaction toward person-to-machine or machine-to-machine. Integrating and coordinating among disparate and siloed delivery channels will be critical to satisfying ever-increasing customer expectations.
Celent defines innovation as fundamental changes to products, services, or business models that break existing tradeoffs and provide value to the customer. New hardware, software, and network technologies feed insurance innovation.
Legacy technology can hinder innovation, since insurers must typically offer backward compatibility. Insurers must not only modernize, but also transform their internal systems and how they interact with customers, counterparties, and regulators.
Title of initiative
Financial institution information
Solution Partner (Vendor / Consultancy / IT Services / Business Process Services) (Optional)

If available, please provide details for the main solution partner who played a key role in developing/implementing the initiative (optional).

Please list the Products/Lines of Business involved.
Please provide a brief description of the initiative.
Why should we consider this project for a Model Insurer Award? Give us your elevator pitch in 100 words or less.
Please describe the business need for the initiative (What problems were being experienced? What were the drivers and targets or desired outcomes?)
Brief description of technology uses (e.g. architectural standards, database, platform, integration, use of vendor products if any, Agile development, or other?)
How many individuals were involved? (e.g. internal/external IT employees? Were any product services firms involved? If so which ones? How many external staff participated?)
How long did the project take? What year did the initiative go live? (Please submit live, fully implemented initiatives only)
What quantitative success metrics were achieved? (e.g. productivity enhancements, cost reductions, end user feedback etc.) Reminder: Submissions without quantitative success metrics will not be considered as complete.
Describe what other, non-quantifiable results were achieved.
What were the biggest challenges faced on this project? (and how were they mitigated?)
Describe the three most critical success factors that made this initiative successful.
Additional material

If you wish to submit any supplementary documents (e.g. presentations, screenshots, videos) along with your nomination, please add them here.

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