Tom Scales, CLU, ChFC, FLMI
Tom leads life and health research across the Americas. His research focuses on operational best practices, real-world case studies and the application of vendor technology. His particular passion is to challenge life insurers to move faster in innovation as well as operational and IT transformation. He also leads a broad range of consulting projects, such as transformation project health checks, Deep Dive strategies for both insurers and vendors, and a variety of system selection projects.
Tom also leads the Life, Annuity, and Health practice in the Americas.
Tom is an industry veteran. His early experience was primarily with vendors, in a broad variety of roles from the most technical to sales and marketing to executive leadership. Later in his career, he led operations and technology for Crump, the nation’s largest life and annuity brokerage. More recently, he led the operations and technology organizations at Transamerica, for their US Life insurance companies, including both agent and worksite companies.
Tom is a regular presenter at industry conferences, such as LOMA’s Customer Service and LTC/DI conferences as well as vendor conferences.
Tom has a Bachelor of Arts in Computer Science from Rice University.
21 May 2019One of the benefits of being part of Celent is getting a view into the insurers that we support. Recently, Karen Monks and I published a report…
7 May 2019Digital technology is table stakes to achieve lower costs and faster results in new business and underwriting life insurance. Celent takes the d…
12 April 2019Effective innovation and emerging technology implementation continue to create sources of value for insurers. This report recognizes three outst…
27 March 2019It’s happening more and more. People want things done fast. Does it take weeks if not months to get a life insurance policy from your company? T…
20 August 2019
1166 Avenue of the Americas, United StatesOverview Digital transformation continues to be a hot topic in the insurance industry. Whether its customer experience, core system replacement,…
22 August 2019
Webinar: 8:00 AM San Francisco | 11:00 AM New York | 4:00 PM LondonCelent's recent report, Upping the Bar, focused on the cost and key performance indicators of the New Business and Underwriting (NBUW) process a…
22 May 2019
1166 Avenue of the Americas, United StatesOverview The term Digital is thrown around a lot in the insurance industry. Often it means different things to different people, but the common…
29 January 2019
Webinar: 8:00 AM San Francisco | 11:00 AM New York | 4:00 PM London, United StatesJoin Celent analyst Tom Scales as he explores the future of an industry. Drawing on a recent report (found here), Tom will delve into his progno…
11 April 2019Electronic medical records, AI changing the game for life insurers SNL Insurance Daily, Calvin Trice, Thursday, 11 April 2019, Life insurers ha…