Tom Scales, CLU, ChFC, FLMI
Tom leads life and health research across the Americas. His research focuses on operational best practices, real-world case studies and the application of vendor technology. His particular passion is to challenge life insurers to move faster in innovation as well as operational and IT transformation. He also leads a broad range of consulting projects, such as transformation project health checks, Deep Dive strategies for both insurers and vendors, and a variety of system selection projects.
Tom also leads the Life, Annuity, and Health practice in the Americas.
Tom is an industry veteran. His early experience was primarily with vendors, in a broad variety of roles from the most technical to sales and marketing to executive leadership. Later in his career, he led operations and technology for Crump, the nation’s largest life and annuity brokerage. More recently, he led the operations and technology organizations at Transamerica, for their US Life insurance companies, including both agent and worksite companies.
Tom is a regular presenter at industry conferences, such as LOMA’s Customer Service and LTC/DI conferences as well as vendor conferences.
Tom has a Bachelor of Arts in Computer Science from Rice University.
21 November 2019
Celent regularly looks at the future of the Life and Annuity industry. This view consolidates our views based on a wealth of research, conversat…
13 October 2019The Life insurance industry is transforming at a never before seen pace. From new distribution channels, to massive changes in underwriting, to…
30 September 2019If you felt a strong wind on Thursday accompanied by a loud sigh, that deep exhale was because Insurtech Connect 2019 has ended. At was a whirlw…
21 August 2019Celent's recent report, Upping the Bar, focused on the cost and key performance indicators of the New Business and Underwriting (NBUW) process a…
27 February 2020 09:00 - 16:00 EST (14:00 GMT, 15:00 CET)
1166 Avenue of the Americas, United StatesOverview When we talk about innovation, we usually focus on the cool things that are happening in the industry. But there are some more mundane…
14 November 2019
155 N. Wacker Drive, 14th Floor, Chicago, IL, United StatesOverview It’s all about the customer. When you build a company that puts the customer first, leverages data to discover new insights and applies…
23 - 25 September 2019
United StatesInsureTech Connect is the world’s largest insurtech event — offering unparalleled access to the largest and most comprehensive gathering of tech…
22 August 2019
Webinar: 8:00 AM San Francisco | 11:00 AM New York | 4:00 PM LondonCelent's recent report, Upping the Bar, focused on the cost and key performance indicators of the New Business and Underwriting (NBUW) process a…
11 April 2019Electronic medical records, AI changing the game for life insurers SNL Insurance Daily, Calvin Trice, Thursday, 11 April 2019, Life insurers ha…