Tom Scales, CLU, ChFC, FLMI
Tom leads life and health research across the Americas. His research focuses on operational best practices, real-world case studies and the application of vendor technology. His particular passion is to challenge life insurers to move faster in innovation as well as operational and IT transformation. He also leads a broad range of consulting projects, such as transformation project health checks, Deep Dive strategies for both insurers and vendors, and a variety of system selection projects.
Tom also leads the Life, Annuity, and Health practice in the Americas.
Tom is an industry veteran. His early experience was primarily with vendors, in a broad variety of roles from the most technical to sales and marketing to executive leadership. Later in his career, he led operations and technology for Crump, the nation’s largest life and annuity brokerage. More recently, he led the operations and technology organizations at Transamerica, for their US Life insurance companies, including both agent and worksite companies.
Tom is a regular presenter at industry conferences, such as LOMA’s Customer Service and LTC/DI conferences as well as vendor conferences.
Tom has a Bachelor of Arts in Computer Science from Rice University.
April 12 2018Healthcare is a market that is rapidly evolving. Insurers need to find appropriate systems if they want to capture opportunities in this changing…
Group and Voluntary Life Insurance Policy Administration Systems: 2018 North American Solution SpectrumMarch 02 2018As decision-making shifts to individuals with the rise of voluntary benefits, the bar will rise for carriers to deliver seamless and intuitive cu…
February 21 2018Life and annuity insurers are behind the technology curve. Find out if their focus is adapting to the new normal. This is Celent’s annual look at…
February 13 2018The pressure on insurers to become digital businesses has switched up a gear. Celent research quantifies the expected benefits and identifies pra…
15 May 2018
Webinar: 8:00 AM San Francisco | 11:00 AM New York | 4:00 PM LondonWhat is important to YOUR organization? Is it the move to digital? The impact of direct to consumer? Perhaps instant underwriting decisions? Mayb…
20 - 23 May 2018
Fort Lauderdale, United StatesCelent analysts will share their latest research and lead discussions at this multi-day event will provide an opportunity to learn about cutting-…