Research Director
Dallas, United States

Biography

Tom leads life and health research across the Americas. His research focuses on operational best practices, real-world case studies and the application of vendor technology. His particular passion is to challenge life insurers to move faster in innovation as well as operational and IT transformation. He also leads a broad range of consulting projects, such as transformation project health checks, Deep Dive strategies for both insurers and vendors, and a variety of system selection projects.

Tom also leads the Life, Annuity, and Health practice in the Americas.

Tom is an industry veteran. His early experience was primarily with vendors, in a broad variety of roles from the most technical to sales and marketing to executive leadership. Later in his career, he led operations and technology for Crump, the nation’s largest life and annuity brokerage. More recently, he led the operations and technology organizations at Transamerica, for their US Life insurance companies, including both agent and worksite companies.

Tom is a regular presenter at industry conferences, such as LOMA’s Customer Service and LTC/DI conferences as well as vendor conferences.

Tom has a Bachelor of Arts in Computer Science from Rice University.

Latest reports

Upcoming events

  • 3 - 4 October 2017
    Las Vegas
    Join Karlyn Carnahan, Michael Fitzgerald, Donald Light and Tom Scales at this year's Insuretech Connect. InsureTech Connect is the world’s larges…