Tom Scales, CLU, ChFC, FLMI
Tom leads life and health research across the Americas. His research focuses on operational best practices, real-world case studies and the application of vendor technology. His particular passion is to challenge life insurers to move faster in innovation as well as operational and IT transformation. He also leads a broad range of consulting projects, such as transformation project health checks, Deep Dive strategies for both insurers and vendors, and a variety of system selection projects.
Tom also leads the Life, Annuity, and Health practice in the Americas.
Tom is an industry veteran. His early experience was primarily with vendors, in a broad variety of roles from the most technical to sales and marketing to executive leadership. Later in his career, he led operations and technology for Crump, the nation’s largest life and annuity brokerage. More recently, he led the operations and technology organizations at Transamerica, for their US Life insurance companies, including both agent and worksite companies.
Tom is a regular presenter at industry conferences, such as LOMA’s Customer Service and LTC/DI conferences as well as vendor conferences.
Tom has a Bachelor of Arts in Computer Science from Rice University.
7 November 2018See into the future of life and annuity insurance carriers through the lens of Celent. The life and annuity industry is going through revolutiona…
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26 June 2018Is the insurance industry ready for the customer of the future? Maybe. Find out why. Customer service needs and goals in insurance are changing.…
30 November 2018
1166 Avenue of the Americas, United StatesOVERVIEW Are you wondering what other insurers are doing when it comes to managing their distribution channels? Curious about the latest techniqu…
2 - 3 October 2018
Las Vegas, Nevada, United StatesJoin Celent at this year's 3rd Annual InsureTech Connect Conference in Las Vegas, Nevada at the MGM Grand on 2-3 October 2018. InsureTech Connect…
14 August 2018
The Sheraton Columbus Hotel at Capitol Square 75 E State St, Columbus, OH 43215, United StatesJoin Capgemini for an exclusive presentation of the World Insurance Report 2018 and a demo of the Cognitive Data Processing (CDP) Framework, thei…
9 August 2018
The Hotel Bostonian, 26th North Street Boston, 02109 MA, United StatesJoin Capgemini for an exclusive demo of the Cognitive Data Processing (CDP) Framework, on their end-to-end document processing solution that inco…