Tom Scales, CLU, ChFC, FLMI
Tom leads life and health research across the Americas. His research focuses on operational best practices, real-world case studies and the application of vendor technology. His particular passion is to challenge life insurers to move faster in innovation as well as operational and IT transformation. He also leads a broad range of consulting projects, such as transformation project health checks, Deep Dive strategies for both insurers and vendors, and a variety of system selection projects.
Tom also leads the Life, Annuity, and Health practice in the Americas.
Tom is an industry veteran. His early experience was primarily with vendors, in a broad variety of roles from the most technical to sales and marketing to executive leadership. Later in his career, he led operations and technology for Crump, the nation’s largest life and annuity brokerage. More recently, he led the operations and technology organizations at Transamerica, for their US Life insurance companies, including both agent and worksite companies.
Tom is a regular presenter at industry conferences, such as LOMA’s Customer Service and LTC/DI conferences as well as vendor conferences.
Tom has a Bachelor of Arts in Computer Science from Rice University.
February 27 2017
Agents support digital investment by insurers. Celent has released a new report titled Driving Growth by Optimizing the Health Agent Experience.…
January 27 2017
CIOs in all segments identify the business goal of growth and retention as a top priority. Two initiative types lead the CIOs’ rankings in all th…
January 23 2017
Why are there no drones in life insurance? By this we mean, why is life insurance innovation lagging other lines of business? Celent has released…
January 09 2017
Policy administration system implementations are complex, expensive, and time-consuming. This report delves into the use of systems integrators i…
3 - 4 October 2017
Las VegasJoin Karlyn Carnahan, Michael Fitzgerald, Donald Light and Tom Scales at this year's Insuretech Connect. InsureTech Connect is the world’s larges…