Karen brings a broad range of insurance and consulting experience to her work as she has worked as a management consultant to and within insurance carriers and other financial services companies for over 17 years. Her research concentrates on life insurance technology and trends. Her reports concentrate on life all aspects of life insurance processing including illustrations, eApplications and eSignature, new business and underwriting systems, policy administration systems, claims systems, and mobile technology.
Karen has been the co-author of the past four Celent North American Insurance software deal trends reports and the author of Model Insurer 2012, 2013, and 2014: Case Studies of Effective Use of Technology in Insurance. Recent consulting projects include a marketing and distribution management systems review, an eApplication cost analysis, an illustration selection project, and several small life insurance technology analyses.
Karen's research has been featured in Insurance & Technology, Insurance Networking News, and Technology Decisions.
Prior to joining Celent, Ms Monks was a financial analyst for a small Richmond, VA financial valuation firm. She began her career as a Financial Management Program Trainee for General Electric. After completing her MBA in 1991, she joined Coopers & Lybrand’s Financial Services management consulting group. From 1993 through 1999, she was a management consultant for John Hancock’s internal consulting division, focused on strategic projects driven by IT. From 2000 to 2003, she was a contract consultant for TowerGroup’s Consulting Services Group, where she worked on various FS projects.
April 28 2017
The traditional way of signing documents is changing. Paperless processes require electronic signatures. - Celent has released a new report ...
April 11 2017
In 2017, CSE has been awarded Model Insurer of the Year for its aspiration to achieve “the best product in the industry.” This meant they had ...
April 11 2017
Celent has released a new report titled Standing Out in a Bland World: Global Life Insurance Customer Service Strategies. The report was ...
April 06 2017
This report analyzes regional IT spending patterns of insurance companies and presents a high-level view of the insurance global market. It ...
18 July 2017 10:30 - 11:30
Webinar: Eastern Daylight Time, United StatesExamples of digital customer service are everywhere today: you can deposit a check at a bank, track the delivery status of a package, or hail ...