Karen is a Senior Analyst in Celent's North American insurance practice. She brings a broad range of insurance and consulting experience to her work; she has worked as a management consultant to and within insurance carriers and other financial services companies for over 20 years.
Karen’s focus is life insurance technology and trends. Her research concentrates on life, all aspects of life insurance processing including illustrations, eApplications and eSignature, new business and underwriting systems, policy administration systems, claims systems, and digital enablement technologies. She has been the author of four Celent Model Insurer reports and the co-author of one. Past consulting projects include a vendor product strategy review, life claims system benchmarking project, a marketing and distribution management systems review, an eApplication cost analysis, plus several small life insurance technology analyses. In addition to her analyst duties, Karen leads Celent’s Knowledge Management team which leads our largest research initiatives, particularly our ABCD Vendor assessments across all practices.
Karen’s research has been featured in Insurance & Technology, Insurance Networking News, ITA/Pro and Technology Decisions.
Karen began her career as a Financial Management Program Trainee for General Electric. Her past experience includes Coopers & Lybrand’s Financial Services management consulting group, John Hancock’s internal consulting division, and TowerGroup’s Consulting Services Group. Prior to joining Celent, Ms Monks was a financial analyst for a small Richmond, VA financial valuation firm.
Karen is based in Richmond, VA.
29 August 2019The volume of customer interactions has long been the justification as to why a life insurance website does not compare with online retail websi…
21 August 2019Celent's recent report, Upping the Bar, focused on the cost and key performance indicators of the New Business and Underwriting (NBUW) process a…
5 June 2019The last time Celent reviewed life insurance websites was in 2016. We evaluated how easy it is for a prospective policyholder to purchase and tr…
21 May 2019One of the benefits of being part of Celent is getting a view into the insurers that we support. Recently, Karen Monks and I published a report…
22 August 2019
Webinar: 8:00 AM San Francisco | 11:00 AM New York | 4:00 PM LondonCelent's recent report, Upping the Bar, focused on the cost and key performance indicators of the New Business and Underwriting (NBUW) process a…
26 June 2018
WebinarKarlyn Carnahan, Head of The Americas P&C Practice and Karen Monks, Senior Analyst for Celent’s Life Practice will share recent customer experie…
18 July 2017
Webinar: 8:30 AM San Francisco | 11:30 AM New York | 4:30 PM LondonExamples of digital customer service are everywhere today: you can deposit a check at a bank, track the delivery status of a package, or hail a…
29 March 2017
Red Rock Casino Resort & Spa – Las Vegas, Nevada, Las VegasThe event examines new strategies and technologies to leverage information, strategies, and tactics to improve customers’ experience and build d…