Colleen Risk, FLMI
Colleen's research focuses on life insurance business architecture, new business acquisition and underwriting, policy administration, and large transformation program change management.
Colleen has diverse consulting experience including building and managing a business process outsourcing operation for a top reinsurer, commercializing a black box underwriting algorithm, performing end-to-end technology assessments, evaluating software for vendor selection, integrating and designing straight-through new business acquisition processing, and modernizing legacy policy administration systems.
Colleen’s career began at PALLM, where she was a developer and learned all aspects of life insurance operations and product development while delivering software to multiple top carriers. She was Chief Operations Officer at Vector Technologies, LLC and Vector Insurance Services, which provided third party administration, business process outsourcing, and consulting services to life insurance carriers. Colleen worked at Majesco Mastek as the life insurance division Vice President and Head of North America Delivery. Prior to joining Celent, she was an independent consultant focusing on large program management, operations and technology integration, change management, governance, and delivery.
Colleen has a Bachelor of Science in Management from Indiana University Kelley School of Business and is a Fellow of the Life Management Institute.
October 05 2017Seven BPO providers were interviewed to get their perspective on the best practices for optimizing the relationship with the insurer. Topics rang…
August 24 2017Virtual agents and natural language processing (NLP) are hot topics in the world of insurance. This report defines the usages of NLP and provides…
August 01 2017How do agile frameworks differ from waterfall implementations? Can the two transformations coexist? This report looks at the implementation steps…
May 30 2017Agile has moved from relative obscurity in the world of project management to the mainstream. Celent has released a new report titled Agile in a…
3 - 5 December 2017
Orlando, Florida, United StatesJoin Colleen Risk at LOMA's conference that combines the LOMA Tech and Cyber Security Summit to give you one great event and twice the informatio…